Privacy Policy

About this Policy

This Privacy Policy describes how Forgepoint Operations Pty Ltd handles personal information collected through forgepointoperations.com.au, website enquiries, telephone calls, emails, quotations, service enquiries, customer relationships, supplier relationships, contractor relationships, recruitment, business administration and other ordinary business activities.

Privacy approach

We handle personal information using the Australian Privacy Principles as our practical baseline where applicable.

Personal information we collect

Depending on your dealings with us, information may include:

• name, business name, organisation and job title;
• phone number, email address, postal address and suburb;
• site or service location;
• details of the service required, project information, enquiry content, quotation details and correspondence;
• files you voluntarily upload;
• customer, supplier and contractor records, including ABN details;
• payment, banking and tax information (where relevant);
• licence, qualification, insurance and safety or compliance information;
• job-application information, employment history, references and recruitment checks;
• IP address, browser and device information, and website logs;
• cookie information; and
• basic analytics information where analytics is actually enabled.

Sensitive information

We generally do not seek sensitive personal information through ordinary website enquiries. Where sensitive information is genuinely required, it will only be collected where reasonably necessary, with consent, or where otherwise permitted or required by law.

Please do not submit unnecessary health information, identity documents, financial account information, confidential third-party information or other sensitive information through an ordinary website enquiry.

How information is collected

We may collect information:

• directly from you;
• through website forms and uploaded files;
• by telephone, email or in person;
• during quotation or service discussions;
• through customer, supplier and contractor dealings;
• through recruitment;
• automatically through website technologies;
• from your authorised representative or a referral;
• from a publicly available source or professional advisers; or
• from another lawful source where reasonable.

Why we use information

We may collect, use and disclose personal information to:

• respond to enquiries and communicate with prospective customers;
• prepare quotations, assess proposed work and organise site visits;
• provide services, manage jobs and schedule work;
• communicate with customers and maintain customer records;
• invoice customers and process or manage payments;
• manage suppliers and contractors;
• conduct recruitment;
• meet licensing, safety and security obligations;
• manage insurance and maintain quality and compliance records;
• operate and secure the website;
• improve website and business services;
• manage complaints and disputes;
• meet legal obligations and maintain business records; and
• send marketing only where the recipient has chosen to receive it or where otherwise lawful.

Who information may be shared with

Information may be disclosed to:

• Forgepoint staff and authorised representatives;
• PFV Group Holdings Pty Ltd where legitimately required for group governance;
• website, hosting, cloud, database and email providers;
• Microsoft 365 and SharePoint;
• IT providers and job-management systems;
• accounting and payment providers;
• professional advisers and insurers;
• subcontractors and suppliers involved in a job;
• regulators, licensing authorities and courts;
• emergency services where relevant; and
• other parties where required or authorised by law.

Forgepoint Operations Pty Ltd does not sell personal information.

Direct marketing

• Marketing is sent only where the recipient has chosen to receive it or where otherwise permitted by law.
• Ordinary enquiry consent is not automatically treated as marketing consent.
• Marketing consent is not bundled into an enquiry.
• Recipients can opt out at any time and unsubscribe requests will be respected.
• Commercial electronic messages will comply with applicable Australian requirements.

Photography and marketing content

We will obtain separate permission before using identifiable photographs or video of a customer, a customer's property, a worksite, completed work, staff or other identifiable individuals in public advertising or marketing where consent is required.

Website analytics and cookies

The website may use cookies and similar technologies. Please see our Cookie Notice for details of what is used and how it is controlled.

Data security

We take reasonable technical and organisational steps to protect personal information from misuse, loss, interference, unauthorised access, unauthorised alteration and unauthorised disclosure. No transmission or storage method is completely secure, and absolute security cannot be guaranteed.

Storage

Information may be stored in business systems, Microsoft 365, SharePoint, email systems, accounting systems, job-management systems, website databases, file-storage systems and systems operated by trusted service providers.

Overseas processing

Some service providers may store, access or process information outside Australia. The countries involved may depend on the provider and configuration. We take reasonable steps to ensure information is handled appropriately where overseas processing or disclosure occurs.

Retention

Personal information is retained only as long as reasonably needed for the original business purpose, customer service, taxation, financial reporting, insurance, safety, licensing, legal requirements, dispute management, warranty or service records, or other legitimate record-keeping purposes. After that period, reasonable steps are taken to securely destroy or de-identify the information.

Access and correction

You may ask to access or correct personal information we hold about you. Please email info@forgepointoperations.com.au. We will respond within a reasonable period.

Privacy complaints

Privacy concerns or complaints should first be directed to Forgepoint Operations Pty Ltd. We will acknowledge and investigate a complaint within a reasonable period.

If you remain dissatisfied, you may contact the Office of the Australian Information Commissioner.

Employee records

Some current and former employee records may fall within the employee-records exemption under the Privacy Act. Information relating to job applicants, contractors, subcontractors and volunteers is handled under this Privacy Policy where applicable.

Third-party links

External websites have their own terms and privacy practices and are not controlled by Forgepoint.

Changes

We may update this Privacy Policy from time to time. The current published version applies.

Privacy contact

Privacy contact: The Director
Forgepoint Operations Pty Ltd
Email: info@forgepointoperations.com.au
Phone: 0409 788 902
Post: PO Box 4115, Baldivis WA 6171